Frequently Asked Questions


Are all your products 100% authentic?

The products sold on Chapter Worldwide are 100% authentic and come with original tags. We source our inventory directly from brands, licensees, or official distributors. The authenticity of each product listed in our catalog is verified.

 

Where do you ship to?

We provide worldwide shipping with leading delivery service companies: DHL, FedEx and UPS.

 

How long does delivery take?

We provide Express and Economy delivery options, and the delivery times depend on the order’s destination:

For orders in the EU, delivery times are: Express delivery: 1-3 days, Economy delivery: 3-5 days.

For orders to countries outside of the EU: Express delivery: 3-5 days, Economy delivery: 5-10+ days.

 

Do you accept returns?

We offer a 14-day return policy, counting from the day the package is delivered to you.