Terms & Conditions

Welcome to Chapter Worldwide. By placing an order through our website, you agree to the terms outlined below. Please read these Terms and Conditions carefully before making a purchase.

 

1. About Us

Chapter Worldwide is an independent retailer offering high-end fashion products sourced through trusted third-party suppliers. We work with international partners, including official distributors of designer goods, to bring you authentic and luxury items.

 

2. Product Information

We strive to ensure that all product descriptions, prices, and images are accurate and up to date. However:

  • Colors may vary slightly due to screen settings.

  • All items are subject to availability.

  • Sizes are based on EU or international standards and may vary by brand.

If a product becomes unavailable after you place an order, we will notify you and issue a full refund.

 

3. Orders and Payments

Once you place an order, you will receive an order confirmation by email.

We accept secure payments via:

  • Credit/debit cards

  • PayPal

  • Other methods shown at checkout

Orders are only processed once payment is successfully received.

 

4. Shipping and Delivery

We ship globally using premium carriers such as DHL, UPS, or FedEx.

Estimated delivery times:

  • Europe: 3-5 business days

  • USA/Canada: 4-10 business days

  • Asia: 3-7 business days

  • Oceania: 5-8 business days

  • Mexico/Central America: 5-10 business days

  • Africa/South America: 5-10+ business days

Please ensure that your shipping address is complete and accurate. We are not responsible for delays caused by incorrect addresses or customs.

Customs & Import Duties:
Orders shipped outside the EU may be subject to import duties or taxes, which are the buyer’s responsibility.

 

5. Returns and Exchanges

Eligibility:

We accept returns within 14 days of your order delivery date.

To be eligible:

  • Items must be unused, unworn, and in original packaging with tags attached.

  • Footwear must be returned with the original shoe box in unused condition.

  • Returns must be shipped using a reliable courier with tracking.

The following items are NOT eligible for return:

  • Underwear, swimwear, or earrings (due to the intimate nature of these items).

Return Process:

  1. Contact us at support@chapterworldwide.com within 14 days of receiving your item.

  2. We will provide return instructions and a return address.

  3. Ship the product using a traceable service (UPS, DHL, FedEx, etc.).

  4. Once the return is received and inspected, we’ll issue a refund within 5-10 business days.

Return shipping is the customer’s responsibility.

 

6. Cancellations

Orders may be canceled only before they are processed. Once an order is being packed or shipped, it cannot be canceled. If you no longer want the item, please follow the return process once it arrives.

 

7. Faulty or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us within 3 days of receiving the item.

  • Include photos of the issue and your order number.

  • We will cover return costs and offer a replacement or refund where applicable.

 

8. Refunds

Refunds will be processed to the original payment method once the returned item is received and approved. Depending on your bank or card provider, it may take up to 10 business days for the funds to appear in your account.

 

9. Privacy Policy

Your privacy is important to us. We collect and process personal data to fulfill orders and improve your shopping experience. For details on how we use your information, please see our Privacy Policy.

 

10. Intellectual Property

All content on our site (including logos, images, product descriptions, and branding) is the property of Chapter Worldwide or our content suppliers. Unauthorized use is prohibited.

 

11. Liability

We are not liable for:

  • Delays caused by customs, couriers, or supply chain issues.

  • Losses resulting from misuse of products.

  • Slight variations in appearance due to photography or manufacturing.